customer service

there is so many types of customer out there. friendly, fussy, funny & weird! check out this conversation between two customer service executives (CSE I & II) with a lady customer (Ms ABC) on one fine day, late in the evening.

CSE I : Good evening, Customer Service Dept.
Ms ABC : hello. This is Ms ABC calling from XXX Company and i just fax in a toner order form. Did you receive it?
CSE I : Let me check for you Ms ABC. One moment please.

(after checking the fax machine for the order form)

CSE I : Yes, Ms ABC, we have receive your order form.
Ms ABC : Okay. Then, can I speak to Ms Catherine?
CSE I : I'm sorry Ms ABC but we do not have CSE name Catherine here.
Ms ABC : You sure or not? I just spoke to her few minutes ago.
CSE I : Well, we have two executives from the toner department but neither of them is
Catherine.
Ms ABC : Cannot be. Cannot be. I am sure i spoke to her just now.
CSE I : In this case, let me check for you. Hold on, please.

CSE I referred this case to CSE II.

CSE I : Ms ABC, I'll now pass this line to our CSE II. Maybe she can help you.
Ms ABC : Okay.
CSE II : Good evening Ms ABC, this is YYY speaking here. How can I help you?
Ms ABC : I want to speak to Catherine.
CSE II : I'm sorry Ms ABC, but we don't have any staff name Catherine here. Is there
anything I can help you? Is it regarding toner order?
Ms ABC : Aiyah. I only want to talk to Catherine. She's the one who fax me the toner order
quotation just now.
CSE II : Hmm... I have your order form now and I can see that it was prepared by CSE ZZZ.
Ms ABC : You sure or not? I am sure there is a Catherine at your office. She said that she's from
Sales Dept.
CSE II : Yes Ms ABC. I am sure we don't have a CSE name Catherine here. By the way, we
have a CSE name Catherine from our Kuching branch.
Ms ABC : No. No. No. This Catherine I spoke to just now is from your Shah Alam office here.
CSE II : Perhaps I can help you to check your order Ms ABC.
Ms ABC : No need-lah. I only want to speak to Catherine only. But since you said there's no one
name Catherine then never mind-lah(she then slam down the phone)
CSE I & II : ?????

The very next day, Ms ABC refax the same toner order form but with this notes:

" I am cancelling this order after spoken to CSE II that there is no one name Catherine who can handle my order "