customer service

there is so many types of customer out there. friendly, fussy, funny & weird! check out this conversation between two customer service executives (CSE I & II) with a lady customer (Ms ABC) on one fine day, late in the evening.

CSE I : Good evening, Customer Service Dept.
Ms ABC : hello. This is Ms ABC calling from XXX Company and i just fax in a toner order form. Did you receive it?
CSE I : Let me check for you Ms ABC. One moment please.

(after checking the fax machine for the order form)

CSE I : Yes, Ms ABC, we have receive your order form.
Ms ABC : Okay. Then, can I speak to Ms Catherine?
CSE I : I'm sorry Ms ABC but we do not have CSE name Catherine here.
Ms ABC : You sure or not? I just spoke to her few minutes ago.
CSE I : Well, we have two executives from the toner department but neither of them is
Catherine.
Ms ABC : Cannot be. Cannot be. I am sure i spoke to her just now.
CSE I : In this case, let me check for you. Hold on, please.

CSE I referred this case to CSE II.

CSE I : Ms ABC, I'll now pass this line to our CSE II. Maybe she can help you.
Ms ABC : Okay.
CSE II : Good evening Ms ABC, this is YYY speaking here. How can I help you?
Ms ABC : I want to speak to Catherine.
CSE II : I'm sorry Ms ABC, but we don't have any staff name Catherine here. Is there
anything I can help you? Is it regarding toner order?
Ms ABC : Aiyah. I only want to talk to Catherine. She's the one who fax me the toner order
quotation just now.
CSE II : Hmm... I have your order form now and I can see that it was prepared by CSE ZZZ.
Ms ABC : You sure or not? I am sure there is a Catherine at your office. She said that she's from
Sales Dept.
CSE II : Yes Ms ABC. I am sure we don't have a CSE name Catherine here. By the way, we
have a CSE name Catherine from our Kuching branch.
Ms ABC : No. No. No. This Catherine I spoke to just now is from your Shah Alam office here.
CSE II : Perhaps I can help you to check your order Ms ABC.
Ms ABC : No need-lah. I only want to speak to Catherine only. But since you said there's no one
name Catherine then never mind-lah(she then slam down the phone)
CSE I & II : ?????

The very next day, Ms ABC refax the same toner order form but with this notes:

" I am cancelling this order after spoken to CSE II that there is no one name Catherine who can handle my order "

mahjong mahjong

yesterday was our weekly mahjong game at my parents' home... one of my winning was this:

i was lucky ain't i??? .... i mean it's not always that you have this beautiful tiles...

44,444

as i was parking my car today, i noticed this inauspicious number on my car mileage counter...so, i just decided to take a pic of it.

nephew nephew

cute little pics of my nephew who came to visit us last sunday...

Mahjong

for the past two weeks, each time after hubby & i had dinner at my family house, we played rounds of mahjong... hubby, me & mummy will usually start playing mahjong around 7.30pm till 9.30pm(when my daddy come back from work)... and then daddy will join us while mummy can only sit beside him....

time really flies when u start playing mahjong... i mean, you won't realised that it's already late at nite... i can now understand why some ppl are so addicted to mahjong...

there is so many ways of winning... and one of it is this:

(proud to say that i was the winner for that round)

though i only learnt about mahjong recently(the first game was during CNY earlier this year), i hv fun playing it...thanks to hubby who hv been guiding me!...hehehehe.... looking forward to go home weekly to my family house for rounds of mahjong..

delicious food...

once a week, hubby & i will hv dinner at my family house... just 15 minutes drive from my in-law place... my mum will normally just cook rice with vege + meat... anyway, one day, she cooked one of my fav dish which is Singapore Fried Chicken... yummy!!! we had it with spaghetti. as you can see from this pic, where is the spaghetti huh???

belated CNY pics...

my "ji mui" senn finally email me the pics for our Y2006 CNY gathering... yup... those pics were taken earlier this year in February at w.chok's home....
we had fun on that day coz we played rounds of BLACK JACK... the fun part is almost every game, we have someone shouting BLACK JACK! or DOUBLE ACE... even for myself, i had rounds of BLACK JACK, DOUBLE ACE and not forgetting to mention 777.... yup! it was once in many many rounds that we encounter such situation!

MELAKA TRIP

april 8th '06, five of us (me, joanne, yvonne, william & steven) went to melaka for a two days one nite trip. at 7.30am, the guys start to pick up yvonne, me then joanne. and at 8.30am, we had "dim sum" breakfast at sri petaling...

about 10.30am, we arrived at the melaka town where we spent about an hour near the a' famosa historical place... i last visited melaka about 5 years ago & everything still looks the same to me... i mean, not much chages at this town actually....



before long at about 11.30am, all five of us were hungry. so, where else did we headed to if not the famous CHUNG WAH chicken rice ball(opposite the OCBC building).... averagely, we had 5 rice balls per person.. the meal cost about RM 25 for five person...

then we stroll along the JONKERS STREET and bought some souvenirs... at about 1.00pm, we were looking for food again! this time, we had "ais kacang" and tarts(portugese, durian cheese & mango cheese flavours)... the tarts are delicious especially the mango one....


after that, we checked in at Century Mahkota Hotel... our two bedrooms apartment are quite comfortable & spacious... we played rounds of cards till evening when our dear friend, Danette(who were back in Malacca for Qing Ming) joined us for dinner...

she brought us to one of the famous "satay celup" restaurants... forgot the name of the place liao... the place was crowded... luckily we were there early at about 6.30pm.... guess what?... all six of us ate a minimum of 20 sticks of satay celup... it was a satisfying meal....






after dinner, we went back to JONKERS WALK for the nite market... so many stalls there and not forgetting to mention the many many delicious food stalls there... sigh.. we were just too full... so, we only shared a plate of fried oysters... william & danette had "ais kacang" as well... me & jo tried the bubble pearl tea too... but it sucks!

we also bought some tarts & local delicacies from the stalls & shops there..... one of the shop, LW Nyonya Pineapple Tarts House was awarded malaysia book of records for baking the biggest pineapple tart in malaysia...


we ended the day afer we went for a drink at GreenWorld cafe... the place where yvonne's bf was working...

woke up at 8.00am the next day... we had buffet breakfast at the hotel.... then william drive us around malacca town before we checked out... but before that, we shopped at Tan Kim Hock to buy some "cencaluk", "dodol", sweets etc....

for lunch, we had nyonya food at the famous Ole' Sayang restaurant... we orders assam fish head, dry chicken curry, fried brinjal, ole's sayang tauhu and "otak-otak".... the food was superb...!

finally, about 1pm, we drove back to KL.... this trip is very memorable to me... coz it was the first time that i ate so much in one day! by the end of the day, i look like three months pregnant! hehehe.... looking forward to the next "eating" trip with them again...

we started the journey with food("dim sum")... we had food all along the way(chicken rice ball. "ais kacang", tarts, satay celup etc...)... and we ended the trip with food(nyonya food)!

Disney On Ice

http://disneyonice.disney.go.com/disneyonice/index.jsp

just found out that i hv won two(2) tickets to watch DISNEY ON ICE this coming week at stadium putra, bukit jalil...almost forgot that i had actually participated in this online contest organized by setiahomes.com....

i am really happy & excited becoz it reminds me of my honeymoon trip to hong kong disneyland, october last year...

guess what? another house buyer cum ex-colleague, Yeo, was in the winner list too... hopefully can arrange to meet up with him there coz last met him many many years ago... only been keeping in touch with him thru phone /email....

well, as for now... i need to wait for the entrance tickets to arrive... sigh... not sure if the tickets will ever reach me on time... keeping my fingers cross since i hv never watch DISNEY ON ICE before...

i finally found someone

i found this website which has the lyrics for the song I Finally Found Someone plus a midi file to listen to(put on the speaker ya)...

http://www.jennifer-too.com/tides/mirrorsong.html

well, why this song huh? coz it was my wedding song played when hubby & i entered our dining hall at oriental pearl restaurant, bukit kiara equesterian club... how time flies... i've been married for 6 months now!

besides that, our short slide presentation song was: I knew I Loved You Before I Met You...
found another link which has the lyrics + a sample of the music...

http://www.geocities.com/Nashville/Ranch/1166/ikilybimy.htm

both of this songs meant so much to me & hubby...

it reminds us of our sweet memory... our wedding day, oct 2nd '05..

full moon for bb chung wei

april 1st '06 - my little nephew celebrated his full moon at his paternal grandparents house at SS18, subang... here are a couple of the pictures taken for your viewing..

* he was still asleep when we first arrived.. pic here with his mum(my sis-in-law) *

* he was smiling when i took this pic. lucky me!... ain't he handsome??? *

jelly jelly jelly....

my dear hubby loves jelly.... especially konnyaku jelly... so, since we got married, i hv been perfecting my skills to make the best jelly in town!... hehehe.... i know it's not a tough task but thinking back to the first time that i actually tried making jelly, it's not an easy one!

coz instead of jelly, it turn out more like a pudding(the watery version of jelly actually)....but anyhow, hubby & my mum-in-law just love it becoz i used SUNKIST as flavour, it was very very SOUR! and just one bite will make your eyes open WIDE! hehehe....

after few months of making jelly, three main conclusions that i have:

i) do not over consume as it is very high in sugar... absolutely a no no for diabetics ppl....

ii) water measuring while making jelly is very important as it is the deciding factor whether your jelly will turn out to be perfect/watery....

iii) my hubby, family , colleagues & friends love it so much that i am thinking of revolutionizing this art of making jelly in the coming future... perhaps to combine jelly with other desserts? also to experiment it with different type of flavours beside the usual SUNKIST & RIBENA flavour..

hmmm... just let us wait & see... i'll definitely update you guys ya!